Align Your Revenue Teams. Optimize Your Sales Process. Scale Faster.

Eliminate revenue bottlenecks by aligning marketing and sales into revenue operations.

Contineo | Solutions | Customer Success RevOps Integration

Customer Success RevOps Integration

Scalable solutions that power predictable business growth.

Black line icon of a clipboard with Xs and Os and a checkmark, representing RevOps audit and strategy services focused on identifying bottlenecks, aligning teams, and delivering a scalable roadmap for predictable growth and full-funnel optimization

Empower Sales with the Right Tools at the Right Time

Revenue doesn’t stop when the deal closes—and neither should your RevOps strategy. Contineo’s Customer Success RevOps Integration service ensures your CS function is equipped to retain, renew, and grow your customer base. From seamless handoffs to automated renewal workflows and real-time lifecycle insights, we help you drive customer value and post-sale revenue at scale.

Why Customer Success Is Core to RevOps

Without alignment between Sales and CS, customers get dropped post-sale, renewals are reactive, and expansion opportunities go unnoticed. Embedding Customer Success into your RevOps framework ensures a seamless customer journey, consistent experience, and stronger revenue outcomes.

Use Cases:

  • Inconsistent handoffs from Sales to CS

  • Manual or last-minute renewal management

  • High churn rates with no visibility into causes

  • Lack of metrics around customer health or lifecycle stage

  • CS teams not aligned to revenue goals or KPIs

Retention Is the New Acquisition

What You Get with Contineo

From Handoffs to Health Scores—All Aligned

We help you operationalize Customer Success with a clear set of tools, processes, and playbooks tied directly to revenue goals. That includes renewal pipelines, health scoring, lifecycle segmentation, and automation to support retention and expansion.

Deliverables:

  • Sales-to-CS handoff process design

  • Renewal and expansion pipeline configuration in CRM

  • Customer health scoring models (product usage, engagement, support signals)

  • Lifecycle stage mapping (onboarding, adoption, renewal, expansion)

  • CS automation setup (renewal reminders, success plan triggers, at-risk alerts)

  • CS team dashboards tied to retention, NRR, and CSAT goals

  • Cross-functional KPIs aligned with Sales and Marketing

System Integration and Scalable CS Ops

Automate Retention to Scale Success.

Your CS systems need to be as connected and intelligent as the rest of your GTM stack. We bring together your CRM, product usage data, support platforms, and survey tools to create a unified view of your customers and their journey—automated where it counts.

Workflows We Build:

  • Renewal alerts and CS playbooks inside CRM

  • Auto-triggered customer onboarding sequences

  • At-risk account alerts based on activity or ticket sentiment

  • Expansion opportunity tracking tied to usage signals

  • Lifecycle stage dashboards for CS and RevOps teams

Why Our Approach Works

Strategy Meets Real-World Execution

What sets us apart is our combination of strategic clarity and operational execution. We’ve worked across SaaS, B2B services, and B2C ecommerce—bringing a systemized yet flexible approach that integrates with your team, not replaces it.

Our Process Encompasses:

  • RevOps built by marketers, operators, and sales pros

  • Lean well-integrated, tech-agnostic approach

  • Proven track record across sectors and industries

Real-World Results

From Misaligned to High-Performing

Mid-market B2B and B2C (DTC) companies that adopted our methodology increased top-line revenue by 80% and 230% respectively, by aligning key functions across sales and marketing by implementing our RevOps recommendations.

+80% B2B Revenue

+230% B2C Revenue

Turn Customer Success into a Revenue Driver

Let’s talk about building a post-sale engine that retains and expands with confidence.

Need More Clarity?

Review Our Full FAQ or Contact Us

  • Because post-sale revenue—renewals, upsells, referrals—is often the largest driver of sustainable growth. CS teams must be equipped with the same strategic alignment and operational tools as Sales and Marketing.

  • We focus on Net Revenue Retention (NRR), churn rate, customer health score, onboarding completion, support volume, and expansion pipeline coverage—connected to your broader RevOps metrics.

  • Yes. We integrate tools like Segment, Mixpanel, and Pendo into your CRM or CS platform to surface usage-based alerts, automate touchpoints, and identify risk or expansion opportunities.

  • We work with Gainsight, ChurnZero, Planhat, Catalyst, Salesforce, HubSpot, and other tools based on your stack maturity and use case.

  • Results vary, but many clients see improved handoffs and increased renewal predictability within 60 days. Full CS dashboarding and health scoring systems are often live in 6–8 weeks.

Business Empowering Insights

Real People. Real Results.

  • testimonial profile

    "Sean was instrumental in working on domestic & international digital rebrand initiatives across all countries and digital channels."

    Ronika G.

  • testimonial profile

    "Sean is a dynamic leader who excels at optimizing processes and fostering his team’s success to drive results."

    Michelle W.

  • testimonial profile

    "Sean maintains a clear vision and seamlessly navigates the complexities of digital transformation and demand."

    Boris R.

  • testimonial profile

    "Sean has the ability to take the human element and turn into a digital experience, yielding results, leads and positive customer feedback."

    Kyle V.

  • testimonial profile

    "Sean and his team enabled our collective marketing department to catapult the brand from a catalog of SKUs to a consumer centric brand."

    Sibel B.

  • testimonial profile

    "Sean is passionate about connecting strategy with data and consumer insights, which resulted in amazing growth."

    Ericka M.

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